This policy describes how Inklogical – Comércio, Serviços e Equipamentos de Office, Lda. handles the personal data provided by the user when he/she uses the patchnco.pt website, in accordance with the rules of Regulation (EU) 2016/679 of 27 April 2016 (General Regulation for the Protection of Personal Data) and Law No. 58/2019 of 8 August.
Last revison: January 11, 2021
1. WHO IS RESPONSIBLE FOR PROCESSING MY PERSONAL DATA?
The entity responsible for processing the personal data made available on the patchnco.pt online store (“Loja”) is the company Inklogical – Comércio, Serviços e Equipamentos de Office, Lda., headquartered at Alameda Alto da Barra, Bloco E, 15 – 2780 -180 Oeiras, registered at the Commercial Registry Office of Cascais, under the unique registration and tax number 507233611, which operates in the market under the registered trademark , as Patch & Co.
If you have any questions or complaints regarding the treatment of personal data in this Store, you can contact Patch & Co. via email firstname.lastname@example.org or telephone + 351 916 318 488.
2. WHAT PERSONAL DATA CAN PATCH & CO. TREAT?
Apart from the data you provide us, we may also receive data from you from other companies, collected under service contracts, such as payment services.
Patch & Co. may process your data for the following purposes:
When you buy one of the products available in the Store, you will have to provide us with the necessary data for the sale: name, surname, email address, shipping address, tax number (optional), name and surname or company name for purposes billing address (optional, to be filled in if different from the delivery contacts), billing address (if different from the delivery contacts), telephone number and postal code.
We use this data to process your order, issue the invoice, deliver the products to you and respond to any requests for support after the sale. The legal basis for the treatment of this data is the purchase and sale contract that we celebrate with you.
To buy at our Store, you must register as a customer, fill the fields in the forms with the information indicated as mandatory and set an access password. The customer account can be created at any time until the final fase of the order.
In your account´s dashboard, you can see the orders you’ve placed, manage your shipping and billing addresses, and edit your account details and password.
The data indicated in the previous point will be saved and used to automatically fill out the checkout form for future orders and to give you access to features such as the history of orders placed in the Store, updating your personal information and changing your access password.
The legal basis for the treatment of this data is our Store’s legitimate interest in meeting the needs and expectations of its customers, in order to improve their browsing experience in the Store and facilitate the purchase and after-sales support processes.
To delete your account and associated personal data, contact us via email to email@example.com.
When you subscribe to the newsletter on the website, we include your e-mail address in the newsletter’s subscribers list, so that we can send you information about products, news and promotions available on the Store.
Following your subscription, you will receive a message from us confirming that you have subscribed to the newsletter.
The legal basis for the treatment of this data is the consent you give us when you confirm that you want to receive the newsletter by email.
The newsletters we send you contain a tracking pixel. This pixel is a small graphic inserted in the file, which gives us indications about the opening of newsletters and the links that may have been included and helps us to optimize the sending of newsletters and to identify the contents that most interest our customers.
Your consent can be withdrawn at any time and with no cost by clicking on the link shown at the bottom of the newsletter. If you do, your email will automatically be deleted from the recipient list and you will no longer receive the newsletter.
When you send us a message using the contact form available on the “Contacts” page, requesting for example, information about our products, we store your name, email address, telephone number, subject and content of your message on our server. message.
These data will be used to respond to your request for contact, based on the legal grounds of the need to carry out pre-contractual diligence at your request or the legitimate interest of Patch & Co. in responding to the contact requests addressed to it, depending on the purpose of your communication.
3. DURING HOW LONG WILL PATCH & CO. KEEP MY PERSONAL DATA?
The data we collect will be processed for the period of time strictly necessary to fulfill the purposes for which they were obtained. When the maximum deadline is reached, your personal data will be anonymized or securely deleted.
The most relevant deadlines are as follows:
Purchases – We will process your data for as long as necessary to manage the purchase of the products or services you have purchased, including any returns, complaints associated with the purchase of the product or the provision of support services under the warranty, for a period of 2 years. The data necessary to comply with legal obligations, such as billing data, will be kept for the period required by law, which is 10 years.
Account – We will process your data for as long as you remain a registered user, that is, until you decide to cancel your account.
Newsletter – Your data will be kept in a recipients database until you communicate that you no longer want to receive it.
Contact form – We will process your data for as long as necessary to respond to your request. These data will then be archived together with the documents relating to the purchase you make or, if there is no order, will be deleted after 6 months.
4. WITH WHOM CAN PATCH & CO. SHARE MY DATA?
The personal data we process may be made available to our employees and entities subcontracted by us to provide us with support, on our behalf and under our responsibility and supervision. These entities include:
Technology service providers and their subcontractors and partners;
Marketing and advertising partners and service providers, such as email marketing, traffic analysis and social media platforms;
Banking and payment management and processing entities;
Accounting, logistics, insurance, transport and parcel delivery service providers.
5. DOES PATCH & CO. TRANSFER MY DATA OUTSIDE THE EUROPEAN UNION?
In most situations, your data will be processed in Portugal or Europe. But it is possible that some of these entities that participate in the management and operation of the Store are located outside the European Economic Area.
In order to transfer data to these providers, we require that they provide us with adequate guarantees of security and protection of personal data comparable to those of the European Union, namely that they sign a contract with the Standard Contractual Clauses approved by the European Commission.
6. IS MY DATA PROTECTED WITH SECURITY MEASURES?
Patch & Co. uses physical, technological and organizational security measures to protect personal data against unauthorized destruction, loss, alteration, disclosure or access.
Among these measures, we highlight the following:
The entire website and platform of the online store uses an encrypted HTTPS / SSL connection, respecting the best security practices recommended for online services with data transactions;
We do not store any data on our server regarding external payment systems (credit, debit cards or ATM references). These data are processed and stored only by the banking and payment management and processing entities that provide this service to us;
We store the data we obtain in encrypted databases and make periodic backups to reduce the possibility of information loss in case of system failure. The hosting server also has a standard firewall and protection system for web hosting;
We monitor access to the website to detect and prevent unauthorized access. The platform we use is protected with a security module that limits and blocks unauthorized access attempts and analyzes and blocks malware attacks;
The number of people with access to your data is restricted and limited to the purposes indicated above;
We require partners and subcontractors that process personal data to provide us with proof that they practice an identical level of security.
7. WHAT ARE MY RIGHTS AS THE OWNER OF PERSONAL DATA AND HOW CAN I EXERCISE THEM?
Depending on the purpose and legal basis on which the treatment of your data is based, you may exercise the following rights:
Accessing, updating or correcting inaccurate data we hold about you. If you have created an account on the Store, you can do so directly in your account, logging in with your email and password.
Ask us to delete your personal data when it is no longer needed for the purposes for which it was collected or when we no longer have a legal basis to process it;
Ask us to cancel or limit the use of your data, when these may not be accurate or are no longer necessary for the purpose of original processing, but you cannot or do not want them to be erased;
When data is processed based on your consent, you have the right to withdraw it at any time. How to withdraw the consent granted to send the newsletter is explained in the “Newsletter” section.
In cases where the legal basis for the processing of data is the consent or a contract entered into with the Store, you can also ask us for the portability of the personal data you have provided us, in a structured format, for current use and for automatic reading, to be able to transmit them to another entity.
When data is processed based on our legitimate interest, you may object to the processing of your data;
You also have the right to file a complaint with the National Data Protection Commission – CNPD regarding any issue relating to the processing of your personal data, if you believe that your rights have not been properly guaranteed or if you are not satisfied with our response to a request exercise of their rights. You can contact CNPD through the email firstname.lastname@example.org or the forms available on the website https://www.cnpd.pt/
8. HOW CAN I CONTACT PATCH & CO. IF I HAVE QUESTIONS OR WANT TO EXERCISE MY RIGHTS?
If you have any doubts, if you need any more information about the processing of personal data that we carry out or if you want to exercise your rights as data subject, you can contact us by e-mail email@example.com or of letter addressed to Patch & Co., Alameda Alto da Barra, Bloco-E, 15, 1ºDTO 2780-180 Oeiras.