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Terms of sale

In this information, we present the general conditions of sale established between the company Inklogical – Comércio, Serviços e Equipamentos de Office, Lda., hereinafter referred to as “Online Store”, “We” or “Patch & Co.” And those who intend to make purchases on the patchnco.pt website, hereinafter referred to as “Customer” or “User”.

Patchnco.pt online store is operated by Inklogical – Comércio, Serviços e Equipamentos de Escritório, Lda., headquartered at Alameda Alto da Barra, Bloco E, 15, 1ºDto 2780-180 Oeiras, registered at the Commercial Registry Office of Cascais, under the unique registration and tax number 507233611, which operates in the market under the registered trademark Patch & Co.

These general conditions regulate all the steps necessary to place an order on the patchnco.pt website and apply to sales to final consumers, as defined in paragraph c) of article 3 of Decree-Law no. 24/2014 , February 14th.

These General Sales Conditions are subject to change without prior notice. We recommend that you check this page whenever you intend to make a purchase on the website.

1. CONTACTS

If you have any questions or complaints about this Site, you can contact Patch & Co. via email geral@patchnco.pt or telephone + 351 916 318 488.

2. CREATE A CLIENT ACCOUNT

To buy at the Online Store, you must register as a customer, filling the form fields with the information indicated as mandatory and setting an access password. The customer account can be created at any time, up to the finalization of an order.

The personal data provided will be treated in accordance with our Privacy Policy.

The access as a registered customer is done with your e-mail and a password chosen by you. In your personal area you can consult and change your personal data and access information about palced orders.

3. HOW TO BUY

To buy a product from the Online Store, you must add the desired item to the shopping cart, choosing the desired quantity and clicking on the “Add” button.

When you want to place an order, you must access the shopping cart by clicking on the respective icon and check if the products available in the cart are the ones you actually want to buy. This page will then display the image of the items, their designation, quantity, unit price excluding VAT and the total order price in euros, with taxes included.

At the bottom of the page you will find the “Checkout” button that allows you to access the page where you can fill in the forms with your personal information and options regarding delivery, invoicing and payment method and create your customer account. If you have already created the account before, you should check that your personal information is correct and updated, and you can change or correct the data presented.

At that time, the cost of transportation will be added to the account, if the chosen option is delivery by carrier.

Before placing the order, you must also confirm that you accept these General Sales Conditions by checking the corresponding box on the form.

Once you have verified that the information is all correct, you can complete the purchase by clicking on the “Checkout” button.

If you notice any error in your order or in the data you entered after making the payment, you should contact our customer service via e-mail geral@patchnco.pt.

4. PAYMENT AND VALIDATION OF THE ORDER

Payment will be made when  the purchase process is finished and will be essencial for formalizing the order.

The online store accepts payments with Visa, Mastercard and American Express credit or debit cards, and you can also choose to pay via ATM or MB Way reference. These payments will be processed by the Hipay payment management entity, in accordance with the safety rules for online purchases defined by the European Banking Authority.

After confirming your order and making the payment, Patch & Co. will send you an email with the order details. If you do not receive this message within 24 hours, we recommend that you contact our customer service via email geral@patchnco.pt to check if there was a problem with communications or an error in the email you provided.

This message confirming reception of the order does not imply immediate acceptance of the order by Patch & Co. Acceptance occurs only after the Online Store has verified that the product is in stock and will be confirmed through a new e-mail message, in which will indicate that the order has been shipped or is available for delivery.

The purchase invoice will be issued after payment confirmation and will be sent with the order.

5. DELIVERY

Patch & Co. delivers to mainland Portugal and islands.

The Customer may choose one of the following delivery forms:

Delivery at Patch & Co. premises – You can pick up the order at Patch & Co. premises, at Alameda Alto da Barra, Bloco E, 15, 1ºDto 2780-180 Oeiras, during the respective office hours, between 9:00 am and 18:00. We advise that you contact Patch & Co to ensure someone is there to deliver. For XL Puffs, this is the only delivery method available.

Carrier Shipping – This delivery method is available for the following Store products: Beach Poufs, Garden and Pool Poufs, M Indoor Poufs and Beach Bags. The order will be delivered by the DPD carrier to the address indicated by you, on working days, between 9:00 am and 6:00 pm (local time), and a person who can receive it must be present. The expected date of delivery and the code that allows the order to be followed during transport will be indicated by the Online Store in the dispatch confirmation email.

Delivery of the order to Patch & Co.’s premises is free of charge. Delivery by carrier to the chosen address has a cost per product of €6.00 for shipments to Mainland Portugal and €13.00 for shipments to Madeira Island, São Miguel Island, the Azores and Mainland Spain. For orders over €300.00, shipping costs are offered by the online store.

In the event that the carrier is unable to deliver, as there is no one at the address to receive it, you will be informed by SMS that your order has been forwarded to the carrier’s collection point closest to your address. If you do not pick up the order within the period indicated by the carrier, the order is returned to Patch & Co., which will refund the amount paid, minus delivery and return costs, in the total amount of €6.00 for Mainland Portugal; in the amount of €13 for Madeira Island, São Miguel Island and Mainland Spain and €13.00 for Madeira Island, São Miguel Island in the Azores and Mainland Spain.

We recommend that you carefully check that the details regarding the delivery address of the order are correct and complete. Patch & Co. will not assume any responsibility for any delay or impossibility of delivery of the order, if these data are wrong or incomplete.

If all ordered items are available, delivery times are counted from the date the order is processed and on average, are the following:

Delivery to Patch & Co. premises – 1 business day

Delivery by carrier in mainland Portugal – 2 to 4 business days

Delivery by carrier in the islands of Madeira and S. Miguel, in the Azores – 4 to 8 working days

Delivery by carrier in mainland Spain – 2 to 5 business days

These deadlines are indicative. For each order, you will be informed of the expected delivery date in the order confirmation email. The maximum period will not exceed, in any case, 30 working days from the date of sending this message.

Prices advertised on the Online Store are presented in euros and include VAT at the rate of 23%. Shipping costs are €6.00 per product ordered to Mainland Portugal and €13.00 per product ordered to Madeira Island, S. Miguel Island, Azores and Mainland Spain, being added to the account when selecting the “Shipping by Carrier” delivery method. This amount will not be charged if you choose the “Delivery to Patch & Co.” delivery method.

On the detail page of each product, information about the availability in stock will be displayed. If the product you want to order is not available in the online store, we suggest that you contact Patch & Co., via e-mail geral@patchnco.pt, to find out if the stock will be replenished and within the foreseeable period.

Despite the efforts of the online store to deliver the orders on time, delays may occur due to unforeseen circumstances and problems in the delivery area or, in the case of the Islands, irregular connections.

If the online store cannot accomplish the delivery date for reasons beyond its responsibility, we will inform you of this circumstance, giving you the choice between keeping your order with a new delivery date or canceling the order with full refund of the amount paid, without prejudice to all other rights that may be granted under the terms of the applicable legislation.

The delivery of the order is considered made at the time of signing the proof of receipt of the products at the agreed delivery address.

When you receive your order, you should check if the packaging has any significant defect caused by shipping. If this happens, you must ask the carrier’s employee to record this occurrence on the delivery sheet. Only then can the online store hold the carrier responsible for any damage to the part caused by transport.

If you receive a wrong product due to a fault attributable to the Online Store, you must inform the Online Store via e-mail geral@patchnco.pt to request the pick-up of the item to be returned and schedule the delivery of the correct product.

6. PRICES

Prices advertised on the Online Store are presented in euros and include VAT at the rate of 23%. Shipping costs are €6.00 or €13.00 per product ordered, depending on the location of the delivery address as indicated in point 5, being added to the account when selecting the delivery method ” Shipping by carrier”. This amount will not be charged if you choose the “Delivery to Patch & Co.” delivery method.

The prices and specifications of the products presented in the Online Store are subject to change without notice. These changes will only apply to orders placed after the publication of new prices and specifications, and will not be extended to orders that have already been finalized and confirmed.

Patch & Co. endeavors to verify that all prices, images, product descriptions and respective features shown on the website are correct. As the possibility of error cannot be completely ruled out, prices are checked again during the order handling process. When a divergence in prices is identified, the Online Store will proceed as follows:

If the actual price is lower than the price advertised on the website and paid, the Online Store will refund the difference;

If the actual price is higher than the advertised and paid price, you will be informed of this occurrence, and you will be asked to pay the difference between the two values or cancel the order and receive a refund of the amounts already paid by you. If you do not communicate your preference within 8 days, the order will be cancelled.

The Online Store is not obliged to provide a product that has a wrong price, even after an order confirmation email has been sent, if the error in the price is obvious and unambiguous and if it could have been recognized by the Customer, reasonably, as being an incorrect price.

7. RIGHT OF FREE RESOLUTION

According to Portuguese law, the Customer is entitled to terminate the contract of purchase and sale concluded, without presenting any reason, within 14 days from the day following the day on which he receives the order.

This right may not be exercised when purchased items produced to your specifications or have been customized at your request, in particular with other patterns or combinations of fabrics other than those presented on the Online Store.

If you wish to exercise this right, you must notify the Online Store of your decision to resolve the contract within 14 days, via email geral@patchnco.pt or letter sent to Patch & Co. head code, indicating the product reference and invoice number. For this communication, you can use the form available here. If you communicate your decision by e-mail, you will also be sent by e-mail and without delay a notice confirming receipt of the resolution request.

The item to be returned must be sent, with a copy of the invoice, to the head of the Online Store, at the following address:

Patch & Co. ” Inklogical, Lda.

Alameda Alto da Barra, Block E, 15, 1ºDto

2780-180 Oeiras

The return of the product to the Online Store is at your own risk, which means that you will have to choose the transport you consider most appropriate and bear its costs. The Online Store is not responsible for any loss, damage or delay swelled during the transportation you have hired for the return.

The returned item must be in perfect condition, complete, without any signs of use, with its label applied and in the original packaging.

If you resolve the contract in the terms indicated above, the Online Store will refund you the amount paid for the purchased product within 14 days of the date you are informed of the decision to resolve the contract.

The refund will be made using the same payment method as you used for the original transaction. However, this will be retained until the product is received and verified by the technical services of the Online Store.

If the product is not in the conditions indicated above, it will be sent back to your address, accompanied by a copy of the evaluation carried out by our experts and, in this case, the amounts paid will not be refunded.

8. EXCHANGES

In addition to the legally recognized right of free settlement of the contract by consumers, Patch & Co. you may accept the exchange of a product purchased by others of equal or greater value, if it exists in stock.

In this case, you must send an email to geral@patchnco.pt requesting the exchange, within 30 days after purchase, and you must wait for confirmation from our Customer services about the availability of the intended item

In this case, the costs of the return and the new shipment are paid  by you. The new product will only be shipped after reception and verification of the returned item, which should be in perfect condition, as indicated in the previous point.

9. GUARANTEE AND TECHNICAL ASSISTANCE

Products purchased from the Online Store are guaranteed for 2 years from the date of delivery of the product.

At the Online Store, we try to present the products as faithfully as possible, but we cannot guarantee that your device’s monitor displays a completely accurate color. Small variations in the colours and tones of the fabrics used in the products cannot be considered defects.

The warranty does not cover defects that result from normal wear and tear caused by use, such as loss of volume and progressive discoloration of fabrics when exposed to prolonged sunlight, misuse, failure to comply with recommended care or any other external cause.

To exercise this right, you must notify the online store of the product’s non-conformity within two months from the date it was detected, by e-mail geral@patchnco.pt. This communication must include a description of the problem and be accompanied by a copy of the purchase invoice.

If the part has a defect, you can choose one of the following solutions: repair, if possible, replacement, if the part is still available in stock in the Online Store, appropriate reduction in price or termination of the contract, whichever is more reasonable, within the limits imposed by good faith, good customs or the social or economic purpose of that right.

Patch & Co. undertakes to carry out the repair, replacement or refund, in whole or in part, within the legal maximum period of 30 days after receiving the product at its headquarters.

10. CUSTOMER SUPPORT

If you have any questions or complaints, you can contact the online store through the email address geral@patchnco.pt or telephone + 351 916 318 488.

The online store also has an Electronic Complaints Book, accessible at www.livroreclamacoes.pt/inicio. 

11. APPLICABLE LAW AND COMPETENT JURISDICTION

Contracts celebrated by the online store under the terms of these General Sales Conditions are governed by and shall be interpreted in accordance with Portuguese law. For the resolution of any dispute arising from the interpretation or execution of this contract, the Portuguese Courts will be exclusively competent.

In the event of consumer disputes, the consumer Customer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Informação de Consumo e Arbitragem do Porto

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

Centro de Arbitragem de Conflitos de Consumo da Madeira

Centro de Arbitragem da Universidade Autónoma de Lisboa

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